Frequently Asked Questions
How long will it take my order to arrive?
All orders will be shipped USPS within 48 hours after order confirmation. Please allow 2-5 business days for standard delivery. You will receive an email confirmation with your tracking number after your order is shipped. You may track your package or sign up for SMS shipping alerts by going to the carrier’s website, www.USPS.com. Thank you for your business!
How Safe is Top Heat?
When the internal device temperature is higher than 122F, the device will automatically reduce its temperature to 104F. The device will shut off automatically if the temperature goes above 122F three times in succession.
What if Top Heat falls over?
If the device falls over, it will stop heating, blow out room temperature air for 30 seconds to emergency cool the unit, and cut off the power supply.
How Do I Reset Top Heat If It Tips Over or Overheats?
Step 1: Remove the obstruction or situation that caused the unit to tip over or overheat.
Step 2: Turn off the heater to the OFF position.
Step 3: Unplug the heater from the wall outlet and wait 5-10 minutes for the heater to cool.
Step 4: Plug the heater back in and resume operation. If the heater continues to malfunction, you may have a defective unit, do not continue its operation, please call customer service for an immediate replacement. Thank you.
How Many Amps and Watts Does This Heater Use??
650W (Low) - 1200W (High) and can heat rooms up to 350 sq. ft.